Our Blogs

The Problem In Paradise: What The Hotels Of Maldives Need To Know
December 6, 2022
Blog
Sandy beaches, sun shining down, the quiet lull of the ocean and the gorgeous Instagrammable resorts are just a few of the reasons Maldives is a bucket list spot for travelers world over. But is it all sunshine and beaches for the hoteliers? The one island, one resort policy has yielded excellent profits, but there are several issues to address as well. The well-deserved reputation for Maldives as THE spot for luxury tourism and business getaways has caused a major boom in...
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The Good Side Of AI: Read Between The Lines To Understand Your Guests’ Feelings
November 11, 2022
Blog
BREAKING NEWS: AI can now track human emotions! Is this the robot uprising we should be worried about? Not at all! In fact, this is great news for hoteliers. At the core of sentiment mapping is AI tracking guest’s emotions throughout their stay by analyzing their message exchanges to the hotel. Lying in the hands of guests’s sentiments is full control over reviews, satisfaction and ancillary revenue. The hotel industry is constantly evolving and adapting to the needs of...
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Preparing for the Future of Air Travel Demand
November 4, 2022
Blog
In the last couple of years, the pandemic has affected all our lives and business alike. Many sectors have faced the brunt of low demand, and many have had to recalibrate and pivot to survive. The travel industry has been impacted the most with many travel companies, airlines and service providers reducing their business outlook, and switching their business models to tackle low demand during this period. The airline industry too has faced serious challenges. It ...
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Digital Hospitality: No Longer An Oxymoron
November 3, 2022
Blog
What comes to your mind when we say hospitality? Front office? Service? Human touch? Personal connections? At the core of the idea of hospitality lies the idea of making it human. But what if we told you that adding AI and tech to hospitality is, in fact, making it more human? Digital hospitality provides a way to personalize experiences with the help of AI at a level that staff would not be able to. For example, instant messaging software allows every message to be answer...
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Peak Experience For The Peak Season
October 27, 2022
Blog
"Hello, West End hotel, Reservations. How may I help you?" Hi, I wanted to book 2 of your deluxe rooms from the 15th to the 21st of November. "Sure, ma'am. Let me check that for you right away… I'm sorry ma'am. As I can see here, we're completely booked out all of that week, including the week before and after! May I note down your details to add you to our waitlist? We currently have 14 guests on the list." How did that make you feel as a hotelier? Excited at the pr...
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Forward-looking Insights on Travel Demand: Top Trending Cities in Asia (Oct – Dec 2022)
October 24, 2022
Blog
Powered by Demand-AI’s Airline Travelers’ Forecast (ATF), RateGain’s latest PULSE Report highlights demand trends in Asia’s top trending cities. Read further to learn how the future of travel looks in the traditionally busy winter season and what factors are driving the demand. TOP TRENDING CITIES IN ASIA 1. DOHA, QATAR Middle East’s first FIFA World Cup promises booming business for the capital city with over 1.3 Million airline travelers expected to arrive in the next...
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Guest Dissatisfaction: De-mystified
October 19, 2022
Blog
Since the start of the first hotel in the early biblical times, guest dissatisfaction has been a concern hoteliers have been carrying. Centuries have passed by and it is still a highly misunderstood concept by many. Guest dissatisfaction is largely due to delayed services, not the services themselves. Keep reading to see how. The average daily rate for branded hotels has risen 34.8% overall. But hotel guest satisfaction has declined 8 points (on a 1,000-point scale) from 2...
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Beyond Just Emojis: Leveraging WhatsApp To Improve Guest Experience
October 11, 2022
Blog
Launched in 2009, WhatsApp was initially conceptualized as a way to update people on a person’s status. Like “Battery low” or “On a call”. But as time has ticked on, WhatsApp has evolved from just updates to becoming an industry leader, revolutionizing digital communication worldwide, enabling not only personal connections but also offering hotels an avenue to effortlessly integrate into their guests’ daily lives - if done smartly. It is natural to be cautious of using Wha...
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Experiences Above All: The Long and Short of Guest Experiences
October 6, 2022
Blog
25,000 stories are being told about the DoubleTree by Hilton Hotel every single day. Out of the 75,000 guests who check in every day, 34% tell their friends. What are they doing to create these conversations? Turns out the answer is providing guests with a warm chocolate chip cookie whenever they check-in. Why do people love it? This cookie helps guests feel welcome and special creating a positive first impression that gives a great start to the hotel experience. One of th...
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