Our Blogs

The Evolving Role of Hotel Revenue Managers - Part 1
May 10, 2017
Blog
Part 1 of 4 Modern Revenue Managers Bid Adieu to Traditional Revenue Managers The progression of the hospitality industry has transformed the revenue management as a central discipline in the hotel. Hotels of today are striving hard to gain more profitability by implementing the latest revenue management strategies and technologies which involve much more than just inventory and hotel price optimisation. The role of revenue managers today, has amplified substantially to ...
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5 Effective Ways Hotels Could Conduct Guest Surveys and Loyalty Programs
May 2, 2017
Blog
For long, getting to know what hotel guests want has been every hotelier’s bugbear. Ambivalent, unclear suggestions from customers impede hoteliers’ ability to take concrete steps to improve their services. Moreover, in this era of price-oriented competition among hotels, price sensitive travellers; garnering loyal guests become challenging, necessitating the use of specific tools aimed at overcoming these problems. Effective Guest Surveys Comprehensive guest surveys he...
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Abbreviations are not a content strategy
April 24, 2017
Blog
Looking for a hotel room with “polacc?” Or maybe you want to make sure it includes “lxbthtl” and “satchan?”. Those are the abbreviations your system might need to know if you are looking for pool access, luxury bath towels and satellite channels. And they are just a few of the hundreds of often baffling terms hotels currently use to describe their properties through online booking systems. But in an age where consumers can, with just a tap of their finger, watch live fe...
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The Future of Hotel Revenue Management – BOTs or Humans?
April 18, 2017
Blog
The Hotel Revenue management role is continuously evolving, getting more comprehensive with time, as they now delve down into various key functions, wearing multiple hats at a time. However, as technology continues to make a deeper impact in our lives lending a complete makeover to the industry, the question arises whether revenue managers would continue to play the leading role that they do now? Alternatively, are they going are going to evolve into an even more important ro...
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Hoteliers, Learn How to Overcome the Challenges in Online Reputation Management
April 14, 2017
Blog
In the hospitality industry, the importance of superior guest service is unquestionable. It is self-explanatory why the industry is focusing a lot on measuring the consequence of their guest service in the form of guest reviews and feedback. Particularly when it has a direct impact on your hotel returns. Technology solution vendors are offering a plethora of tools and solutions to the hospitality industry for managing Guest Experience and their Online Reputation Management...
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Managing Seasonal Market Changes to Ensure your Hotel Stays on Top - Part 4
April 13, 2017
Blog
Part 4 of 4 We have already discussed Distribution by Season, Tracking Demand per Room Type and Pricing of the Room Type Supplements and the Power of Value Adds to Increase Bookings. In the last part of this blog series, we will discuss Targeted Email Marketing to Drive More Business During Lower Seasons. A great way to run offers and promotions is to target past guests of your hotel. In order to do this, you must be sure to collect the email id of each guest that had sta...
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Managing Seasonal Market Changes to Ensure your Hotel Stays on Top - Part 3
April 11, 2017
Blog
Part 3 of 4 In Part 1 & Part 2 of the blog series, we discussed Distribution by Season and Tracking Demand per Room Type and Pricing the Room type Supplements Based on the Demand. In this week's blog series, we will have a look at the Power of Value Adds to Increase Bookings. Hoteliers, when considering using value adds to attract guests you need to revert back to the data that you have compiled in Part 1 of the series to determine the appropriate strategy for each se...
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Managing Seasonal Market Changes to Ensure your Hotel Stays on Top - Part 2
April 7, 2017
Blog
Blog Series - Part 2 of 4 In part 1 of this blog series “Managing Seasonal Market Changes to Ensure your Hotel Stays on Top”, we discussed Seasonal Distribution and gave some tips on diving into analytics and setting up successful strategies. In Part 2 of this series, we are going to discuss “How You Can Maximize Your Room Type Sales for Each Season”. The first step in maximizing room type sales to deal with seasonality changes involves gathering data. We often analyze ov...
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