Our Blogs

The Brilliant Hotelier: Face 2 Face with Ria Roberto, the Director of Revenue Management at Kenz Hotel Management, UAE
December 19, 2016
Blog
Experience true grandeur at the Al Manzel Hotel Apartments, right in the middle of the commercial district of Abu Dhabi, the city better known as ‘The Las Vegas of Middle Eastern Dubai’. This alluring property effortlessly captures the city’s essence, which reverberates in a bespoke and artistically stimulating ambiance. On one hand, the hotel carefully anticipates every need of its business and leisure guests, and on the other, it delivers some of the finest facilities and s...
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Walking the Tight Rope; High ADR and Low Distribution Cost
December 13, 2016
Blog
Tips for hoteliers to balance online and direct bookings. “Minimise costs, maximise revenues” -- the quest is ubiquitous across all businesses. With no exceptions for the hotel industry. With the costs running high into labor, debt, franchise fees, utilities and real estate taxes, little can hoteliers do little to really ‘minimise’ the cost of operation. But an area does exist where the beast can be trapped – the distribution system. One of the main defies of hotels to...
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Be the Revenue Management Hero of your Hotel
November 28, 2016
Blog
Expectations from the people working in the hospitality industry are always high and is growing even stronger every year. This need is very much driven by smart and over-demanding customer type this industry caters to. The shelf life of any trend, service or technology in the hospitality industry is very short. Before you could even realize, a competitive offering that was considered as leading-edge, suddenly becomes just another standard guest expectation. Not every long ...
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Hotels, Let’s Go Direct!
November 23, 2016
Blog
It is not an astonishing piece of news anymore that online bookings play a key role in the hospitality industry, bypassing the offline channel of bookings tremendously. The trend has definitely sharpened over the last few years, where 60% of all hotel bookings are now done digitally (failteireland). Having said that, Online Travel Agencies (OTAs) have become a dominant part of the industry now, playing a key role in generating tremendous business for the hotels. The hotel ind...
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Tips to Build Customer Loyalty for Your Restaurant
November 21, 2016
Blog
Have you ever tackled restaurant reputation management in your hotel before? If your answer is yes, you would stand by me when I say that the task is complex but not impossible! The rise of mobile technology and social media, and the practice of leveraging them to influence purchasing decisions in restaurant reputation management, have become widespread today. Irrespective of the fact whether your restaurant is present in one or multiple locations, its growth is highly depe...
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Systems Reliability, A Necessity for Hotel Operations: Part 2
November 18, 2016
Blog
In the introduction post to Systems Reliability blog series, we discussed a high-level overview of the different types of systems and common challenges that we often hear from our potential customers. In this blog series, we will discuss one of the most frequently discussed issues which is a lack of integrations and interfaces. According to a study conducted by Phocuswright for European and North American properties, Technology use among independent lodging properties is a...
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Is Your Hotel United by Goals but Divided by Systems?
November 16, 2016
Blog
Almost all businesses have undergone a technology-driven revolution, and the hospitality industry is no different. Technology vendors have brainstormed adequate to offer a number of tools that have already transformed the way business is done in travel and hospitality industry, or the way that it will be done in the near future. The most common benefit that all these tools offer is the that they allow businesses to have a more convenient, cognizant and cherished relationship ...
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The Brilliant Hotelier: Face 2 Face with I Nyoman Astama, General Manager of the Bali Niksoma Boutique Beach Resort
November 15, 2016
Blog
A truly stylish beach-facing hideaway, the Bali Niksoma Boutique Beach Resort is all set to enrich your senses during your Indonesian getaway. This travel retreat is located in a serene and vibrant environment of the Legian beach, where soothing sounds of the sea usher you into calmness. Be it a romantic honeymoon, a family holiday or even a corporate trip, the striking settings ensure that you enjoy breath-taking views round-the-clock, while your room overlooks the sprawling...
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Systems Reliability, A Necessity for Hotel Operations: Part 1
November 11, 2016
Blog
Image Credit: Telegraph UK It´s no secret that in today´s fast-paced environment, hotels must have a multitude of appropriate systems in place to handle a wide range of functionalities. However, in order to make the most efficient and effective use of these systems, they must be reliable. Below is a list of the many systems that we are speaking of: PMS: Property Management System CRS: Central Reservation System Channel Manager RMS: Revenue Management System ...
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