Our Blogs
Digital Hospitality: No Longer An Oxymoron
November 3, 2022
Blog
What comes to your mind when we say hospitality? Front office? Service? Human touch? Personal connections? At the core of the idea of hospitality lies the idea of making it human. But what if we told you that adding AI and tech to hospitality is, in fact, making it more human?
Digital hospitality provides a way to personalize experiences with the help of AI at a level that staff would not be able to. For example, instant messaging software allows every message to be answer...
Read More 1 likePeak Experience For The Peak Season
October 27, 2022
Blog
"Hello, West End hotel, Reservations. How may I help you?"
Hi, I wanted to book 2 of your deluxe rooms from the 15th to the 21st of November.
"Sure, ma'am. Let me check that for you right away…
I'm sorry ma'am. As I can see here, we're completely booked out all of that week, including the week before and after! May I note down your details to add you to our waitlist? We currently have 14 guests on the list."
How did that make you feel as a hotelier?
Excited at the pr...
Read More 2 likesForward-looking Insights on Travel Demand: Top Trending Cities in Asia (Oct – Dec 2022)
October 24, 2022
Blog
Powered by Demand-AI’s Airline Travelers’ Forecast (ATF), RateGain’s latest PULSE Report highlights demand trends in Asia’s top trending cities.
Read further to learn how the future of travel looks in the traditionally busy winter season and what factors are driving the demand.
TOP TRENDING CITIES IN ASIA
1. DOHA, QATAR
Middle East’s first FIFA World Cup promises booming business for the capital city with over 1.3 Million airline travelers expected to arrive in the next...
Read More 2 likesGuest Dissatisfaction: De-mystified
October 19, 2022
Blog
Since the start of the first hotel in the early biblical times, guest dissatisfaction has been a concern hoteliers have been carrying. Centuries have passed by and it is still a highly misunderstood concept by many. Guest dissatisfaction is largely due to delayed services, not the services themselves. Keep reading to see how.
The average daily rate for branded hotels has risen 34.8% overall. But hotel guest satisfaction has declined 8 points (on a 1,000-point scale) from 2...
Read More 2 likesBeyond Just Emojis: Leveraging WhatsApp To Improve Guest Experience
October 11, 2022
Blog
Launched in 2009, WhatsApp was initially conceptualized as a way to update people on a person’s status. Like “Battery low” or “On a call”. But as time has ticked on, WhatsApp has evolved from just updates to becoming an industry leader, revolutionizing digital communication worldwide, enabling not only personal connections but also offering hotels an avenue to effortlessly integrate into their guests’ daily lives - if done smartly.
It is natural to be cautious of using Wha...
Read More 2 likesExperiences Above All: The Long and Short of Guest Experiences
October 6, 2022
Blog
25,000 stories are being told about the DoubleTree by Hilton Hotel every single day. Out of the 75,000 guests who check in every day, 34% tell their friends. What are they doing to create these conversations? Turns out the answer is providing guests with a warm chocolate chip cookie whenever they check-in.
Why do people love it? This cookie helps guests feel welcome and special creating a positive first impression that gives a great start to the hotel experience. One of th...
Read More 1 likeHumans Of RateGain: Q&A With Mark Haywood
October 4, 2022
Blog
Mark Haywood—Senior Vice President & General Manager (Europe), RateGain—got candid with the team, and talked about his time at RateGain, the organization, and the industry. Check out what he has to say.
1) How long you have been working for RateGain?
I’ve been with the company for just over three years now and am based out of our European hub in Barcelona. I’ve been in the hospitality industry for just over 2 decades, having spent the last 11 years in the tech...
Read More 1 likeIndia’s Festive Season Travel Outlook
October 3, 2022
Blog
Powered by Demand-AI’s Airline Travelers’ Forecast, RateGain’s latest PULSE Report highlights India’s festive season travel outlook.
Read further to learn how the future of travel looks in New Delhi & Mumbai in the upcoming festive season.
1. International Inbound Passenger Traffic (Next 90 Days) – Up, Up & Up
With Diwali celebrated on a grand scale in Northern India, the National Capital is expected to witness a surge in travelers from multiple regions of the wo...
Read More 2 likesProductivity For The Front Desk: What Has Changed
September 27, 2022
Blog
"Is my room ready?”
“Can I get a late check out?”
“Does my booking include meals?”
“What are the pool timings?”
“What are some popular sights around here?”
“How does public transport work here?”
Long queues of antsy guests waiting to check in. Landlines ringing all around. Front office staff trying to apologize for the delay. And it’s only the start of a new shift.
Sounds familiar? If this is what your front desk looks like, something must be done. But to fix the p...
Read More 3 likes
