Our Blogs

Beyond Just Emojis: Leveraging WhatsApp To Improve Guest Experience
October 11, 2022
Blog
Launched in 2009, WhatsApp was initially conceptualized as a way to update people on a person’s status. Like “Battery low” or “On a call”. But as time has ticked on, WhatsApp has evolved from just updates to becoming an industry leader, revolutionizing digital communication worldwide, enabling not only personal connections but also offering hotels an avenue to effortlessly integrate into their guests’ daily lives - if done smartly. It is natural to be cautious of using Wha...
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Experiences Above All: The Long and Short of Guest Experiences
October 6, 2022
Blog
25,000 stories are being told about the DoubleTree by Hilton Hotel every single day. Out of the 75,000 guests who check in every day, 34% tell their friends. What are they doing to create these conversations? Turns out the answer is providing guests with a warm chocolate chip cookie whenever they check-in. Why do people love it? This cookie helps guests feel welcome and special creating a positive first impression that gives a great start to the hotel experience. One of th...
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Humans Of RateGain: Q&A With Mark Haywood
October 4, 2022
Blog
Mark Haywood—Senior Vice President & General Manager (Europe), RateGain—got candid with the team, and talked about his time at RateGain, the organization, and the industry. Check out what he has to say. 1) How long you have been working for RateGain? I’ve been with the company for just over three years now and am based out of our European hub in Barcelona. I’ve been in the hospitality industry for just over 2 decades, having spent the last 11 years in the tech...
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India’s Festive Season Travel Outlook
October 3, 2022
Blog
Powered by Demand-AI’s Airline Travelers’ Forecast, RateGain’s latest PULSE Report highlights India’s festive season travel outlook. Read further to learn how the future of travel looks in New Delhi & Mumbai in the upcoming festive season. 1. International Inbound Passenger Traffic (Next 90 Days) – Up, Up & Up With Diwali celebrated on a grand scale in Northern India, the National Capital is expected to witness a surge in travelers from multiple regions of the wo...
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Productivity For The Front Desk: What Has Changed
September 27, 2022
Blog
"Is my room ready?” “Can I get a late check out?” “Does my booking include meals?” “What are the pool timings?” “What are some popular sights around here?” “How does public transport work here?” Long queues of antsy guests waiting to check in. Landlines ringing all around. Front office staff trying to apologize for the delay. And it’s only the start of a new shift. Sounds familiar? If this is what your front desk looks like, something must be done. But to fix the p...
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How Can Scoring Content Help Hotels Drive More Bookings
September 20, 2022
Blog
We all understand the importance of content in today’s digital world. It is what helps us establish a better understanding of the product and then make more informed decisions. As the world came out of the pandemic, guests became more aware about hotel amenities and policies — as volatility forced a lot of travelers to have flexible plans. General property information, photographs, room features, and available amenities — anything that informs a customer about an establish...
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New Data Sources To Help Commercial Teams Make Better Decisions
September 20, 2022
Blog
Hotel revenue managers and commercial teams rely on data increasingly amidst increasing volatility to make better decisions that can help in generating revenue. The need for data continues to evolve and increase as we focus on the digital first guest and their ever evolving needs. Meaningful data has many advantages for hoteliers. For starters, they can understand what’s working for them and what isn't to improve their guest experience, boost customer loyalty, pr...
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Hotel Online Bookings Can Be More Profitable
September 20, 2022
Blog
The people are tired of the pandemic, and so are the hoteliers. However, the pandemic did bless the hotel industry with something valuable: a hike in direct online hotel booking. With more searches initiating from personal hand-held devices, metasearch are getting a lion share of searches allowing customers to explore multiple brands with a few clicks However, the rules of online hotel booking have changed quite a bit, and you need to understand the market to ...
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The Relevance of Content for Hotels
September 19, 2022
Blog
In today’s fast-paced world saturated with accommodation options for people to choose from, you have to go beyond the guest experience to maximize your occupancy rates and revenue. Presenting the right information about your property to attract customers is the key to unlock more bookings. Think of it as an easy way to tell potential guests everything your property can offer—be it food and recreation or amenities and local events/festivals. Now, you might wond...
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