Tips & Best Practices for Hospitality & Travel Professionals | RateGain Blog

As we prepare to close the door on yet another successful year here at DHISCO, I wish the happiest of holidays to all of our partners and colleagues around the globe. This has been a year of accomplishment, growth, challenge and change. And 2017 promises more of the same as we in the hospitality and technology industries work to advance everything from artificial intelligence to big data and natural language translation to personalization and mobile-friendly technologies. ...

“We do not have Wi-Fi…talk to each other. Pretend it is 1995.” read a Café board in Annapolis, Maryland, a picture of which went viral on Facebook in December 2015. What makes cafés and restaurants put up such displays nowadays? These are supposed to be places where colleagues, friends, and families connect over a bite or a drink. But well, the first question from a customer who walks in today goes, “Do you have Wi-Fi?” The vibrant spaces where people once interacted and f...

Only a stone’s throw away from the Dubai International Airport is the J5 Rimal Hotel Apartments. Offering a perfect solution for extended stays, the J5 Rimal is an ideal home away from home, for it cleverly combines all the conveniences of a hotel within an apartment-style accommodation in the heart of Deira. These 123 imaginatively configured studios are ideal for both business and leisure visitors, alike. Recently, we got an opportunity to speak with the Director at the ...

Technology has made inroads into the lives of all in an unbelievably magical way, with almost every industry progressing at a rapid pace with its constant deployment. Having already transformed the landscape of the hospitality industry, the rapid use of technology has taken customer experience to the next level, by ensuring that the ever-evolving expectations of the guests are being met. The future looks certainly different and exciting, with more innovations waiting down the...

A new report from Phocuswright says Airbnb is on track to become the world’s fourth-largest online travel company this year, behind only Expedia Inc., Priceline Group and China-based Ctrip in annual gross bookings. While the scale may – or may not – surprise some, it underscores what we all already know: the sharing economy is here to stay. Airbnb’s disruptive presence is understandably troubling to the hotel industry, but it is just one more example of the many unexpec...

In the first part of this blog post, we have read about interesting ways to cash on customer loyalty. Every hotel or travel business is dependent on its customers for churning revenue. While hoteliers must be already thinking along these lines, but we can’t ignore the fact that an existing client pool is always the easiest, profitable and most predictable source of revenue for a hotel. In all conscience, customer loyalty is not an alien concept in the hospitality indust...

What is the key opportunity in the hospitality industry that can help your hotel generate more revenue in 2016? It is customer loyalty. Industry trends demonstrate that it is easier to convert current customers than to look out for new ones. In the online space today, where ad impressions, clicks and conversions are getting costlier with every minute, acquiring new customers is an expensive exercise. So selling more to existing clients sounds feasible for hospitality and trav...

New research from travel agent groups shows some interesting trends in how consumers are booking their trips. According to a recent survey by the American Society of Travel Agents, 22 percent of American consumers said they booked travel through an agent in the last 12 months, the highest share reported in the last three years. Other recent research from groups like MMGY Global and Travel Weekly had similar findings. And all report that the highest usage is coming from ...

Hope you have gone through and implemented what we had shared in Part I of this blog series. Now you will agree that a revenue manager has to put on several hats in this role. Considering the complexity of their job role, a revenue manager can be rightfully termed as a - forecaster, strategist, system design specialist, data analyst, marketing guru, talent manager, social media expert, data miner, sales support and also a channel manager. There's a lot going on in his head on...