Focusing on online distribution strategy and choosing the right channel manager has become essential if hoteliers want to retain customers, improve hotel positioning, and gain a competitive lead in markets that are very often saturated with hotel supply.
It is important for the hospitality industry to take note of the challenges in online reputation management that many hoteliers face during implementation, in order to enhance the guest experience, achieve overall operational excellence and drive more revenues.
In today´s highly visible online market place we simply cannot stop with a friendly smile and helpful staff to continue to see profits rise. We must build a Revenue Centric Culture inside the hotel and ensure that the entire hotel staff understands the importance of running a profitable hotel and contributing to the success.
RATE PARITY PERFORMANCE REPORT JUNE 2017 – AFRICA Where does your City Stand? 3 – Star Hotels: 1 city had less than 10% of hotels in Parity out of a total of 3 cities surveyed 4 – Star Hotels: 3 cities had less than 10% of hotels in Parity out of a total of 6…
Online Reputation Management is crucial for hotels! According to a survey, 93% of prospect travelers refer online reviews when booking a hotel. Furthermore, 53% of travelers would not book a hotel that does not have online reviews. Read more to learn how to build Online Reputation.
Is managing restaurant’s online reputation a priority for hotel general managers? Yes, hoteliers need to focus & leverage technology and enhance the Hotel Brand. Read on to learn the 10 rules to improve hotel guest experience.