Make Every Conversation Count
Engage Potential Guests on Social Media to Drive Direct Booking
A Dedicated Team to help your hotel deliver the best digital experience
Creating connections through conversation is what we do best. Utilizing around the clock social media monitoring, our monitors provide answers to questions and solve issues in real-time. As an extension of your customer service team, we ensure exemplary customer service online matches the offline experience.
<1 hr

response time

39M

engagements driven in 2023

200+

leading luxury hotels

774k

messages answered in 2023

Stay updated every step of the way
  • Build Brand Affinity
  • Maintain Brand Voice
  • Room & Table Booking Alerts
  • Negative Comment Management & Alerts
  • Mitigate Text Pollution
  • Amplify User Generated Content
Luxury hospitality’s preferred social media partner with over 100+ awards
A proven approach that drives delight across leading luxury hospitality
Discovery
Regular content analysis to understand what visually appeals to the audience and generates engagement.
Inquiry
Active social listening for customer queries with timely, tailored responses that foster connection.
Engagement
Tracking engagement levels and preferences to refine the content strategy and enhance customer engagement with a unified brand tone of voice.
Decision
Monitoring conversion rates from social interactions to bookings, and evaluating the effectiveness of engagement strategies.
Feedback
Amplifying positive customer feedback, using it as a tool for reputation building and encouraging further engagement.
Luxury Hospitality Trusts RateGain to Drive Positive Brand Experience on Social
24x7 Social Monitoring
Comprehensive Reporting & Analytics
Guest-level insights to improve engagement

We have been able to increase our clicks by 100% compared to the previous year – and we are especially pleased about the increasing direct bookings on our homepage.

Tobias Baumann
Director Sales & Marketing
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