Luxury Demands Attention
Address Every Guest’s Need With Hospitality’s Only 24/7 Reputation Manager
Do away with robotic responses. Deliver 24/7 guest care, drive bookings, and establish a standout online reputation
Luxury Guests Choose Hotels That Match Their VIBE
Our Analysis of What We Learnt from Managing Over 300,000 Alerts of Luxury Hotels Every Year
52%
Alerts needing immediate attention are outside business hours
45%
Social Media inquiries for new bookings are outside business hours
BCV ensures that every digital interaction reflects the high-touch service standard luxury hotels are known for - 24/7.
Our expertise is endorsed by some of the most iconic names in the industry
Leverage the best of both worlds to Increase Guest Satisfaction
AI-PoweredData Lake
Human-Powered Response and Resolution
The 3 Rs of Round-the-Clock Monitoring
Respond, Resolve, and Build Relationships 24/7 with your Guests
Response Management
Never Miss a Critical Alert
Track every high priority message in real-time across social media with our 24/7 response team
AI-powered Routing
Help the correct teams in your hotel to get notified with the help of AI
Relationship Management
Turn One-time Stays into Lifelong Loyalty
Keep a track of guest preferences with a central repository of their important dates
Generate Ancillary Revenue
Proactively recommend on-property experiences and assist with bookings
Reputation Management
Protect your Brand 24/7
Resolve every guest inquiry within two hours 24/7
Enhance Guest Experience
Recommend welcome amenities to on-property staff for guests celebrating special occasions
24/7 REPUTATION MANAGEMENT
Responsive Brands Build Great Reputation
Deliver proactive and personalized engagement to your customers with VIBE
