Hospitality Survey

1. What have you changed or plan to change to enhance the guest experience post COVID?

Faster and automated check-ins Ability to customize room amenities before check-in On-demand guest messaging on the channel of their preference On-demand room service on the channel of their preference

2. What is the biggest concern for the hotel commercial teams post COVID?

Lack of good talent Lack of credible data to understand demand Understanding guest behavior Managing inflationary pressures

3. How critical are the following challenges in distributing your product? (1 being the most critical)

a.) Clunky user experience

1 2 3 4

b.) Technology not at par with e-commerce

1 2 3 4

c.) Limited connectivity options

1 2 3 4

d.) Poor support

1 2 3 4

4. Rank in order of priority, factors that you consider while evaluating a new product for your team (1 being the most important)

a.) Ease of use

1 2 3 4

b.) Quality of output and insight

1 2 3 4

c.) After sales service and support

1 2 3 4

d.) Completeness of the solution (One platform does it all)

1 2 3 4

5. What is the biggest challenge in managing a team of revenue managers?

Data input standardization Lack of cluster or corporate Insights Lack of trained talent Fragmented technology bias

6. What is the most critical issue you are looking to solve in Revenue Management and Distribution?

Lack of forecasting accuracy External dependency on generating demand (use of meta , social tools etc.) New connections with demand partners are time taking, and should be expedited Driving direct bookings

7. What would be your one suggestion to tech companies to make better products?

Make the tool extremely easy to use Make tools that are easy to integrate with other systems Make the product and overall customer experience more automated Invest more in training and providing customer support

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Tobias Baumann

Director Sales & Marketing

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