In this exclusive Hoteliers Guide, you will know:

  • How guest engagement is the first step to improving your hotel ranking
  • Why publishing more photos is important for increasing guest engagement
  • How responding to TripAdvisor reviews helps you retain your guests
  • Why Quality, Quantity, and Recency are the three pillars of TripAdvisor Ratings
  • How to respond to negative reviews
Not ranking well on TripAdvisor? Read our eBook and Get better exposure

Here's What Our Clients Have To Say

“Today, guest sentiment analysis matters and their opinions are all out in the open, thanks to the numerous review sites out there. People talk about their wants and a huge number of people want the same thing, hence being transparent is a necessity for hotels. RateGain’s tool is a very useful tool in this regard, as it helps us to identify these requirements. By using it, we are able to analyze our guest’s sentiments and accordingly cater to their exact requirements.“
Stavros Drakou
Director- Cyprotels Hotels and Resorts, Cyprus
“Guests share their feedback on review sites, OTAs and on social media. Instant data analysis is essential for both marketing and operational teams. RateGain’s tools help hoteliers create integrated guest experiences. Each guest must be seen an individual.”
Richard Lewis
Chief Excecutive Officer-Landmark Hotels, Dubai
“The maturity of digital portals and a plethora of social forums today have made information transparent and accessible in a few clicks. The core challenge is to determine the level of discretion when it comes to sharing data online, and a smart tool like from RateGain makes that easy for us. RateGain team has done a great job in managing our hotel’s online reputation.”
Trisna Widia
Corporate Internet Marketing & E-Commerce Manager-Prime Plaza Hotels and Resorts, Indonesia
“We are using RateGain’s tools for Rate Intelligence, Hotel Channel Manager, and Online Reputation Management. All the tools are smart and easy to use. RateGain team is very helpful and we are very happy to share our experience with other hotels as well.”
Tran Quynh Chi
Director of Sales and Marketing-Hotel Continental Saigon
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