Meet Our Speakers


Amery Burleigh

General Manager
Mövenpick Hotel Jumeirah Beach

Julia Navorynska

Country Manager, UAE
BCV, A RateGain company

Laura Eggleton

General Manager
Indigo Dubai Downtown

Nathalie Cockayne

General Manager
Meliá Desert Palm Dubai

Ursula Chidiac

General Manager
Studio M Arabian Plaza

Agenda for the Webinar:

Decoding the Middle Eastern Guest
How are GMs Trying to Attract the New Guest?
Guest Experience Reimagined: Going Phygital!
How Social can Help General Managers Win in the New Normal

What You will Learn:

The Middle-East has always taken pride in delivering the perfect hospitality. As hotels re-open, each is trying to curate the perfect experience with the added promise of health and safety. However, to curate the right experience, hotels need to clearly understand the needs of the guests in the new normal, and that is where the challenge lies for General Managers.
Join this engaging discussion where we focus on hotels in the middle east and ask General Managers new strategies that they feel would help in engaging, attracting and converting the ‘NEW GUEST.’

We have been able to increase our clicks by 100% compared to the previous year – and we are especially pleased about the increasing direct bookings on our homepage.

Tobias Baumann
Director Sales & Marketing
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