Meet Our Speakers

Anney Talreja

Country Manager, India
BCV, a RateGain Company

Deepak Manocha

Hospitality Executive
and Consultant

Sachin Didolkar

The Ritz Carlton Pune

Sidharth Kaul

Commercial Director
Conrad Bengaluru

Yogesh Kumar

The Leela Palace New Delhi

What You will Learn:

The Sales and Marketing function in hotels is no longer limited to demand generation and driving revenue. In the ‘New Normal’, recovery would depend on winning back trust and building brand salience. With digital being the preferred mode of discovery, social media marketing will play a larger role in promising as well as creating end-to-end delightful guest experience for guests while ensuring health and safety. This webinar aims to help hotels understand why social media is the key to providing an enhanced guest experience.

Agenda for the webinar:

Defining the New Guest Expectation:
How are DOSMs working with General Managers to ensure day to day operations help build trust and engage prospective guests on social media
Social Media Management: Investment or Cost:
Are DOSM’s looking to buy more technology to engage guests or stop spends?
Are DOSMs Revisiting KPIs?:
Becoming Digital First. With more guests now moving to social media to make decisions, are DOSMs reconfiguring success metrics?
The Evolved Role of a DOSM :
What needs to Stop, Continue & Start!

We have been able to increase our clicks by 100% compared to the previous year – and we are especially pleased about the increasing direct bookings on our homepage.

Tobias Baumann
Director Sales & Marketing
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