1.0RateGainhttps://rategain.comrategainhttps://rategain.com/author/rategain/rich600338<blockquote class="wp-embedded-content" data-secret="gTvfcmhVh7"><a href="https://rategain.com/webinars/perspectives-accor-cmo-steven-taylor-chinmai-sharma/">Engaging the Guest in The New Normal</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://rategain.com/webinars/perspectives-accor-cmo-steven-taylor-chinmai-sharma/embed/#?secret=gTvfcmhVh7" width="600" height="338" title="“Engaging the Guest in The New Normal” — RateGain" data-secret="gTvfcmhVh7" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /* <![CDATA[ */ /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); /* ]]> */ </script> https://rategaincom.wpenginepowered.com/wp-content/uploads/2020/06/Accor-Fireside-chat-linkedin.jpeg1200628Welcoming 630,000 guests every day across 5,000 hotels and meeting their expectations is an overwhelming challenge for any marketing leader. However, Ever since he joined Accor, Steven Taylor not only exceeded these expectations but also changed what the brand meant to each guest across Accor’S 39 Brands.