Tag: Guest feedback

For long, getting to know what hotel guests want has been every hotelier’s bugbear. Ambivalent, unclear suggestions from customers impede hoteliers’ ability to take concrete...

In the hospitality industry, the importance of superior guest service is unquestionable. It is self-explanatory why the industry is focusing a lot on measuring the consequence of...

Part 3 of 4 In Part 1 & Part 2 of the blog series, we discussed Distribution by Season and Tracking Demand per Room Type and Pricing the Room type Supplements Based on the...

Google Touches Entire Traveler Life Cycle: Google acquired Zagat in 2011 back in the years when Marissa Mayer was a part of Google. They were experimenting Hotel finder in...

The consumer has always been at the heart of every business. With changing times, where new ideas and technologies are being introduced every now and then to enhance their overall...

It is not an astonishing piece of news anymore that online bookings play a key role in the hospitality industry, bypassing the offline channel of bookings tremendously. The trend...

Have you ever tackled restaurant reputation management in your hotel before? If your answer is yes, you would stand by me when I say that the task is complex but not...