In today’s experience driven world the connected traveler relies more on recommendations from friends, family and review sites making it imperative for any hospitality player to invest in providing a seamless guest experience from reservation to review. To improve retention, hotels need to be responsive as well as relatable to guests from everywhere as well as take feedback to each property for improving service.
RateGain’s tailored hospitality online reputation management solution BrandGain allows managers to measure hotel performance against KPIs, reply instantly on all major social media channels, translate reviews and provide enterprise pulse reports to make sure you never lose a customer again.
Key Features
Seamlessly Manage 120+ Channels
Make Feedback Actionable with 360 Degree Tracking
Identify, Benchmark & bridge the service deliverables of guest journey across check-in, stay, check-out.
Get an apple to apple comparison on the key metrics important for restaurants
The only platform that analyzes pictures
One Action Center for your Enterprise
Get advanced analytics for all associated properties with insights on enterprise and user level KPIs and comparison charts.
Insightful productivity analytics to monitor all channels, gauge and compare performance, to take critical decisions; available at enterprise and user level.
Customer Speak
Resources
A Guide to select Online Reputation Management Tool
What amalgamation of technology competencies are required in order to provide a more personalized & satisfying guest experience. Read our eBook on modern Online Reputation Management solution and get all your queries answered.
Customer Success Story - Cyprotels Hotels and Resorts, Cyprus
Get insider view on how Cyprotel Hotels and Resorts, Cyprus translated revenue scores into revenue and distinctly positioned themselves against competition. Download now and unlock the potential of a strong Online Reputation Management Strategy for your hotel!
A Guide to select Online Reputation Management Tool
What amalgamation of technology competencies are required in order to provide a more personalized & satisfying guest experience. Read our eBook on modern Online Reputation Management solution and get all your queries answered.
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Aviation Festival Asia 2019
27th – 28th February, 2019
Where: Suntec Singapore Convention & Exhibition Centre, Singapore
ITB-Berlin 2019
6th – 10th March, 2019
Where: Berlin ExpoCenter City, Berlin
FITUR, Madrid – International Tourism Trade Fair
23rd – 27th January, 2019
Where: Ifema Feria de Madrid, Avda. del Partenón
HSMAI Revenue Optimization Conference – Dubai
4th December,
Where: Madinat Jumeriah, Dubai
Hotels That Rely on Us
