In today’s experience driven world the connected traveler relies more on recommendations from friends, family and review sites making it imperative for any hospitality player to invest in providing a seamless guest experience from reservation to review. To improve retention, hotels need to be responsive as well as relatable to guests from everywhere as well as take feedback to each property for improving service.

RateGain’s tailored hospitality online reputation management solution BrandGain allows managers to measure hotel performance against KPIs, reply instantly on all major social media channels, translate reviews and provide enterprise pulse reports to make sure you never lose a customer again.

Key Features

Integration with Google Reviews
First ever direct integration with Google Reviews allowing property users review and respond to instantly within the platform
Stay on top of Social Media
Analyze and manage guest reviews on TripAdvisor, HRS, GoIbibo, Facebook, Instagram and all other social channels.
Guest Feedback Survey
Get your guest’s pulse with direct and relevant feedback with personalized guest surveys during check out
360 Degree Tracking
Identify, Benchmark & bridge the service deliverable of guest journey across check-in, stay, check-out.
Engage Guests Globally
Reviews supported in 40+ languages with translation feature so that you have satisfied guests everywhere
Achieve Operational Excellence
Align team’s performance with reputation KPIs in a transparent and goal driven dashboard

Seamlessly Manage 120+ Channels

Instantly review, reply and translate reviews on all major social media and review sites with the first ever direct integration with Google Reviews as well as integrations with TripAdvisor, HRS, Facebook, Instagram and other channels from a single screen everyday.

Make Feedback Actionable with 360 Degree Tracking

Identify, Benchmark & bridge the service deliverables of guest journey across check-in, stay, check-out.

Get an apple to apple comparison on the key metrics important for restaurants

The only platform that analyzes pictures

Not only text but also respond to picture reviews from BrandGain’s platform to understand reviews and feedback better and share it with property managers.

One Action Center for your Enterprise

Get advanced analytics for all associated properties with insights on enterprise and user level KPIs and comparison charts.

Insightful productivity analytics to monitor all channels, gauge and compare performance, to take critical decisions; available at enterprise and user level.

Watch RateGain’s Hotel Online Reputation Manager Live in Action

Customer Speak

“Guests share their feedback on review sites, OTA's and on social media. Instant data analysis is essential for both marketing and operational teams. RateGain’s tools help hoteliers create integrated guest experiences. Each guest must be seen an individual.“
Richard Lewis
CEO-Landmark Hotels, Dubai
“We are using RateGain’s tools for Rate Intelligence, Hotel Channel Manager, and Online Reputation Management. All the tools are smart and easy to use. RateGain team is very helpful and we are very happy to share our experience with other hotels as well.”
Tran Quynh Chi
Director of Sales and Marketing-Hotel Continental Saigon

Resources

A Guide to select Online Reputation Management Tool

What amalgamation of technology competencies are required in order to provide a more personalized & satisfying guest experience. Read our eBook on modern Online Reputation Management solution and get all your queries answered.

Customer Success Story - Cyprotels Hotels and Resorts, Cyprus

Get insider view on how Cyprotel Hotels and Resorts, Cyprus translated revenue scores into revenue and distinctly positioned themselves against competition. Download now and unlock the potential of a strong Online Reputation Management Strategy for your hotel!

A Guide to select Online Reputation Management Tool

What amalgamation of technology competencies are required in order to provide a more personalized & satisfying guest experience. Read our eBook on modern Online Reputation Management solution and get all your queries answered.

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Meet Us At Upcoming Events

Tradeshow / conference
Past Events
Tradeshow / conference

Aviation Festival Asia 2019

27th – 28th February, 2019
Where: Suntec Singapore Convention & Exhibition Centre, Singapore

ITB-Berlin 2019

6th – 10th March, 2019
Where: Berlin ExpoCenter City, Berlin

Past Events

FITUR, Madrid – International Tourism Trade Fair

23rd – 27th January, 2019
Where: Ifema Feria de Madrid, Avda. del Partenón

HSMAI Revenue Optimization Conference – Dubai

4th December,
Where: Madinat Jumeriah, Dubai

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