Simplify Online Reputation Management for Hotels

Easily Track What Guests Are Saying About Your Hotel & Leverage that Information to Improve Guest Experience

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BrandGain now offers an Integrated Survey Functionality that can Track Guest Satisfaction and Loyalty :

HOTEL REPUTATION MANAGEMENT AND HOTEL MARKETING
GO HAND IN HAND

Hotel Reputation management is a key function with dedicated groups of experts aligned to regularly monitor all social media channels & review sites, analyse guest feedback, respond to comments and taking rectifying steps for negative feedback. As more and more guests rely on hotel reviews before making a booking, it is essential that ORM becomes a part of hotel marketing . Hotel Reputation Management has gained far more importance in the current era and the practice is now an indispensable tool for measuring guest satisfaction.

EXPERIENCE RATEGAIN'S ONLINE HOTEL REPUTATION MANAGEMENT TOOL, YOU WILL LOVE IT!

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HERE'S WHAT OUR CLIENTS HAVE TO SAY

Today, guest sentiment analysis matters and their opinions are all out in the open, thanks to the numerous review sites out there. People talk about their wants and a huge number of people want the same thing, hence being transparent is a necessity for hotels. RateGain’s tool is a very useful tool in this regard, as it helps us to identify these requirements. By using it, we are able to analyze our guest’s sentiments and accordingly cater to their exact requirements.

Stavros Drakou
Director
Cyprotels Hotels and Resorts, Cyprus

The maturity of digital portals and a plethora of social forums today have made information transparent and accessible in a few clicks. The core challenge is to determine the level of discretion when it comes to sharing data online, and a smart tool like from RateGain makes that easy for us. RateGain team has done a great job in managing our hotel’s online reputation.

Trisna Widia
Corporate Internet Marketing & E-Commerce Manager
Prime Plaza Hotels and Resorts, Indonesia

Guests share their feedback on review sites, OTAs and on social media. Instant data analysis is essential for both marketing and operational teams. RateGain’s tools help hoteliers create integrated guest experiences. Each guest must be seen an individual.

Richard Lewis
Chief Excecutive Officer
Landmark Hotels, Dubai

We are using RateGain’s tools for Rate Intelligence, Channel Distribution, and Online Reputation Management. All the tools are smart and easy to use. RateGain team is very helpful and we are very happy to share our experience with other hotels as well.

Tran Quynh Chi
Director of Sales and Marketing
Hotel Continental Saigon

WE MAKE YOUR LIFE EASIER

Real time review management on the go using mobile app
Respond to online reviews from one platform
Easy to use, interactive & graphically rich interface
Get 6 months review history post sign up & access 15-month review trend
Get key restaurant metrics across food & beverage, dining experience, service,ambience and many more
Dedicated customer care & account management team
hotel reputation management