Simplify Online Reputation Management for Hotels
Easily Track What Guests Are Saying About Your Hotel & Leverage that Information to Improve Guest Experience
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MONITOR DATA FROM OVER 120 CHANNELS IN A SINGLE PLATFORM
HOTEL REPUTATION MANAGEMENT AND HOTEL MARKETING
GO HAND IN HAND
Hotel Reputation management is a key function with dedicated groups of experts aligned to regularly monitor all social media channels & review sites, analyse guest feedback, respond to comments and taking rectifying steps for negative feedback. As more and more guests rely on hotel reviews before making a booking, it is essential that ORM becomes a part of hotel marketing . Hotel Reputation Management has gained far more importance in the current era and the practice is now an indispensable tool for measuring guest satisfaction.
EXPERIENCE RATEGAIN'S ONLINE HOTEL REPUTATION MANAGEMENT TOOL, YOU WILL LOVE IT!
Frequently Asked Questions
BrandGain is the online brand reputation management tool that allows hoteliers to evaluate reviews in a better way. It analyzes the sentiment present in the reviews to calculate the guest experience score and other important metrics across the performance areas.
BrandGain helps the hotel to analyze the reviews through 7 social and 121+ sites spread across review, OTA, meta-search and social websites. It provides insights in the form of graphs, charts and widgets. Hotel will be able to get a 360 degree view to customer pulse in order to cater to the key customer satisfaction issues.
Some of the key challenges faced by hoteliers in reputation management are:
- Optimizing the hotel’s online presence
- Inability to respond timely and appropriately to positive, negative and neutral reviews
- Leaving the reviews unattended
- Replying from within the platform to reviews and social media
To get answers to all your hotel reputation management related queries:
HERE'S WHAT OUR CLIENTS HAVE TO SAY
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