Tag: guest experience

Hotels have always run on watching for patterns among guest behaviors. It is how hotels strategize for growth. But with the rise of personalized guest journeys, the scale of data...

With economic speculation rife and predictions suggesting a 98.1% chance of a global recession, it’s only natural that hotels experience particular challenges - be it attracting...

Dubai is at the vanguard of futuristic luxury. From its gleaming skyscrapers and iconic architecture to its world-class shopping and entertainment, it has long been a beacon of...

Let’s go back to the basics: One of the most important parts of a hotel’s bottom line lies in the numbers of one detail. One thing that quite literally makes or breaks a hotel...

The UK has been all over the news for quite a while. But the UK has been making rounds even on hospitality news because of one problem: A staff shortage so bad, hotels have to...