Tips & Best Practices for Hospitality & Travel Professionals | RateGain Blog

The hotel industry appears to be quite glamorous and exciting to all of us. Top class hospitality, well-equipped rooms, fancy facilities, etc. – all this is done with an aim to create a seamlessly pleasant experience for guests. Needless to say, all this comes at a price which the guest actually has to pay. However, at the back end of the hotel, things are a little more complex and tricky. The revenue leaders are often grappling with a lot of insights and information to co...

The consumer has always been at the heart of every business. With changing times, where new ideas and technologies are being introduced every now and then to enhance their overall experience, consumer satisfaction has assumed utmost importance. A happy consumer defines the success of any business and an unsatisfied one calls for the businesses to have a re-look at their processes. The hospitality industry is all about serving people right and delivering the best-in-class expe...

For a revenue manager, a hotel demand forecasting solution is a holy tool. Revenue managers spend a considerable time in coming up with a forecasting analysis. And thus it is obvious for them to be a little touchy about it. But it is also important that Revenue Managers understand when a forecast needs to be altered and also the reason it needs a modification. The reasons could be many like the Revenue Manager might have missed any important market dynamics while coming...

Image (from left to right): Ankur Yadav, Manager Sales, RateGain (extreme left), Kunwardeep Singh, Manager Account Management, RateGain (extreme right), Deanna Jeyasundera, AM, E-commerce and the rest of the team of Theme Resorts and Spas, Sri Lanka. Theme Resorts and Spa’s, celebrated to feature some of the best resorts in Sri Lanka offers a new concept in providing excellent service whilst encouraging the inherent warm hospitality and experience in the hospitality indust...

Are you looking for some great hospitality and travel technology blogs to add to your daily reading? Look no further because you have reached the right place! We have reviewed all our blog posts from the past year and have finally pulled together our final list, based on content quality, post frequency, reader involvement and social shares. Here are the top 12 RateGain hospitality and travel technology blogs from 2016, which you should not miss! #12: There are two winners ...

We know that hotels choose to manage their OTAs or Online Travel Agents through an extranet, which might be linked to a preferred channel management software. A quota of the entire inventory is allotted through this interface, so the hotel’s rooms can be put up on the OTA (during off season and season periods) for proper distribution. When occupancy is high, the hotel blocks all its rooms for itself. Contrastingly, during off season, they keep the option open and a huge pe...

Experience true grandeur at the Al Manzel Hotel Apartments, right in the middle of the commercial district of Abu Dhabi, the city better known as ‘The Las Vegas of Middle Eastern Dubai’. This alluring property effortlessly captures the city’s essence, which reverberates in a bespoke and artistically stimulating ambiance. On one hand, the hotel carefully anticipates every need of its business and leisure guests, and on the other, it delivers some of the finest facilities and s...

Expectations from the people working in the hospitality industry are always high and is growing even stronger every year. This need is very much driven by smart and over-demanding customer type this industry caters to. The shelf life of any trend, service or technology in the hospitality industry is very short. Before you could even realize, a competitive offering that was considered as leading-edge, suddenly becomes just another standard guest expectation. Not every long ...

It is not an astonishing piece of news anymore that online bookings play a key role in the hospitality industry, bypassing the offline channel of bookings tremendously. The trend has definitely sharpened over the last few years, where 60% of all hotel bookings are now done digitally (failteireland). Having said that, Online Travel Agencies (OTAs) have become a dominant part of the industry now, playing a key role in generating tremendous business for the hotels. The hotel ind...