Bringing consistency in the guest engagement. Guests need query resolution in real-time and expect your staff to plan their stay as well. With Engage-AI, engage with guests throughout their stay & respond to their queries in real-time.
The long queues at check-in/check-out are not unimaginable, the front office staff deals with this often. It’s not a great experience for neither staff or guests. With Engage-AI, provide digital check-in/check-out to guests.
With the daily hustle and query resolution, the front desk team gets no time to tell the guests about the ancillary services. With Engage-AI share different kinds of services available at hotel, send offers and nudges to the guests at the right time.
I have been associated with RateGain for more than a decade and
that has provided me an opportunity to understand the hotel and
travel industries to the core. I have spent time with leaders in
hospitality to understand the problems that this industry faces from
a grass-root level. My interactions with them have given me insight
into the success metrics and strategies a lot of hotels follow these
days. I’m a keen observe and a problem solver, and that makes me
come up with and invest my time in various solutions that have the
potential to bring about a change in this industry.