Chinmai Sharma
Steven Taylor
Steven Taylor
Chief Marketing Officer
Welcoming 630,000 guests every day across 5,000 hotels and meeting their expectations is an overwhelming challenge for any marketing leader. However, Ever since he joined Accor, Steven Taylor not only exceeded these expectations but also changed what the brand meant to each guest across Accor’s 39 Brands.
So how does he do it? What role has social media marketing played in communicating the new ACCOR and keeping the guest engaged during the pandemic. Get Answers from Steven and listen to his perspective on social media as he joins us for a fire-side chat hosted by RateGain’s President for Americas, Chinmai Sharma.
You don’t want to miss this one.

We have been able to increase our clicks by 100% compared to the previous year – and we are especially pleased about the increasing direct bookings on our homepage.

Tobias Baumann
Director Sales & Marketing
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