Only a stone’s throw away from the Dubai International Airport is the J5 Rimal Hotel Apartments. Offering a perfect solution for extended stays, the J5 Rimal is an ideal home away from home, for it cleverly combines all the conveniences of a hotel within an apartment-style accommodation in the heart of Deira. These 123 imaginatively configured studios are ideal for both business and leisure visitors, alike.

Recently, we got an opportunity to speak with the Director at the j5 Rimal Hotel Apartments, Dubai, Neil Fernandes. We asked him a few questions regarding his experiences with our product suite, which we thought would be of help to other hotel revenue management professionals. Here’s what Neil had to say.

Q1. Kindly advise us on any challenge(s) that you have faced before implementing RateGain as a solution?

As we were a new hotel management company that was taking over an existing property, we did not have a proper tool to assist us in our revenue management strategy.

Q2. What improvements did you notice after implementing our solutions? If possible, could you please advise on the exact benefits drawn by you?

We took over an existing property, which was already being managed by another management company. At this point, we did not have any solution to assist us in daily revenue decisions. The immediate benefit we received was that we were able to position the property strategically among our comp-set as far as pricing was concerned. We were able to save time and efforts using the competitive price intelligence tool, and also providing us the confidence to manage rates multiple times during the day. With considerable data now on record, the price optimization tool is now a strong reference guide in our pricing decisions.

Q3. How easy it is to use RateGain’s suite of products and how the system has made your life easier?

The rate shopping tool is very user-friendly with the pages being very easy to maneuver across. It has definitely saved us time during the day to focus on selling.

Q4. Why did you choose to go with RateGain products, compared to the plethora of solutions available in the market?

The fact the rate shopping solution was providing real-time data compared to other products, was a key factor. Also, the offer of getting a package with multiple tools, including online reputation management, was what attracted us to go ahead with RateGain.

Q5: What is the best feature/application of RateGain’s solution?

The Hotel Price Optimization application is the best feature.

That was a captivating dialogue! Thanks for your kind words Neil and congratulations on making the right choice.

‘The Brilliant Hotelier’ is a weekly series of face 2 face interactions with hoteliers who have been there and done that. Hoteliers who have not only successfully identified challenges unique to their hotel & market but who have mastered processes and systems to win the revenue game.

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