Christian Yie, Operational Director at VHP Sindata, emphasizes three key trends for the hotel industry. Firstly, he suggests that hoteliers in Indonesia should focus on adopting cloud technology to keep up with the industry’s advancements. Secondly, Yie believes that artificial intelligence (AI) and machine learning will be crucial for analyzing data and delivering personalized experiences to customers. Lastly, he mentions the Internet of Things (IoT) as an important aspect for future hotel development, specifically to cater to the needs of the Gen Z customer segment.
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First thing, I would say cloud technology, although it’s not the main focus. I see that Indonesia’s cloud technology is still one trend hoteliers should focus on. Many hotels are still using old legacy technology. Secondly, I think artificial intelligence (AI) and machine learning will play an important role in the hotel industry to analyze the data and provide personalized experiences to customers. And thirdly, I would say for new hotel development, it would be the Internet of Things (IoT) to also embrace the Gen Z customer segment in the future. Thank you.
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