2 min read

Explore the Latest Hotel Review Dashboard by BrandGain

Kushal Walia

August 21, 2017

Online reputation management Online reviews management

Key Takeaways

Social media analytics for hotels: Comprehensive social health analysis across platforms.
Staff goal setting and tracking: Create, assign, and monitor operational goals.
F&B performance monitoring: Dedicated module tracks restaurant reviews across channels.
Guest feedback surveys with NPS tracking: Measure Net Promoter Scores and publish to Google.
Customizable pulse reports: Daily, weekly, and monthly reports with role-specific KPIs.

For last 6 months, RateGain’s Product Management & Engineering teams have been working tirelessly to bring a new simplified visual design in all aspects of our Online Reputation & Guest Feedback Platform. Today, we are happy to share the visual refresh that would allow hotels accomplish more and transform Online Reputation and Guest Experience:

1. Comprehensive Social Media Analytics

Get a comprehensive analysis of your hotel’s overall social health on various social media platforms
Analyze and monitor your reviews on social media specific KPIs like a number of tweets, likes, shares, and followers, etc.
Benchmark and Compare your social health with your comp set

2. Goal Setting and Monitoring

Track progress of goals assigned to staff members
Active updates on the goal assigned
Achieve Operational success by easily creating, assigning, and monitoring staff goals

3. Food and Beverage Module

Monitor restaurant performance on all review channel site
Compare yourself with comp set on overall reviews
Get actionable insights on specific improvement areas like food quality, ambiance, and service quality, etc.

4. Guest feedback Survey

Take control of guest pulse with the guest feedback survey.
Monitor your Hotel’s Net Promoter Score (NPS)
Publish survey responses on Google reviews page to enhance search engine visibility.

5. Pulse Report

Get daily, weekly, and monthly pulse report to keep a tap on your reputation
Each report type shares score of different KPIs depending on the user profile (General Manager/CEO/Revenue Manager/Front Desk)

With a decade of full-funnel marketing experience and eight years in travel and hospitality, Kushal Walia brings a data-first approach to brand, consumer insight, and storytelling. He was recognized with the ET Shark Award for Best B2B Marketing Campaign and named one of the Most Admired Brand Leaders at the World Brand Congress, with his work on State of Distribution reflecting his belief in research-led, insight-driven marketing.