Tips & Best Practices for Hospitality & Travel Professionals | RateGain Blog

Think of a time when you want to buy something that you have been wanting for a long time. Did you do enough research and due diligence? Now that you are nodding your head in agreement, think about the sources of your research; friends & family and internet would be the top two go to source for information, suggestion, and reconfirmation. Similarly, planning a vacation or a business trip is super important to people. While vacation planning is a fun activity, most trav...

Part 1 of 4 Modern Revenue Managers Bid Adieu to Traditional Revenue Managers The progression of the hospitality industry has transformed the revenue management as a central discipline in the hotel. Hotels of today are striving hard to gain more profitability by implementing the latest revenue management strategies and technologies which involve much more than just inventory and hotel price optimisation. The role of revenue managers today, has amplified substantially to ...

For long, getting to know what hotel guests want has been every hotelier’s bugbear. Ambivalent, unclear suggestions from customers impede hoteliers’ ability to take concrete steps to improve their services. Moreover, in this era of price-oriented competition among hotels, price sensitive travellers; garnering loyal guests become challenging, necessitating the use of specific tools aimed at overcoming these problems. Effective Guest Surveys Comprehensive guest surveys he...

Looking for a hotel room with “polacc?” Or maybe you want to make sure it includes “lxbthtl” and “satchan?”. Those are the abbreviations your system might need to know if you are looking for pool access, luxury bath towels and satellite channels. And they are just a few of the hundreds of often baffling terms hotels currently use to describe their properties through online booking systems. But in an age where consumers can, with just a tap of their finger, watch live fe...

The Hotel Revenue management role is continuously evolving, getting more comprehensive with time, as they now delve down into various key functions, wearing multiple hats at a time. However, as technology continues to make a deeper impact in our lives lending a complete makeover to the industry, the question arises whether revenue managers would continue to play the leading role that they do now? Alternatively, are they going are going to evolve into an even more important ro...

In the hospitality industry, the importance of superior guest service is unquestionable. It is self-explanatory why the industry is focusing a lot on measuring the consequence of their guest service in the form of guest reviews and feedback. Particularly when it has a direct impact on your hotel returns. Technology solution vendors are offering a plethora of tools and solutions to the hospitality industry for managing Guest Experience and their Online Reputation Management...

Part 4 of 4 We have already discussed Distribution by Season, Tracking Demand per Room Type and Pricing of the Room Type Supplements and the Power of Value Adds to Increase Bookings. In the last part of this blog series, we will discuss Targeted Email Marketing to Drive More Business During Lower Seasons. A great way to run offers and promotions is to target past guests of your hotel. In order to do this, you must be sure to collect the email id of each guest that had sta...

Part 3 of 4 In Part 1 & Part 2 of the blog series, we discussed Distribution by Season and Tracking Demand per Room Type and Pricing the Room type Supplements Based on the Demand. In this week's blog series, we will have a look at the Power of Value Adds to Increase Bookings. Hoteliers, when considering using value adds to attract guests you need to revert back to the data that you have compiled in Part 1 of the series to determine the appropriate strategy for each se...